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Delivery & Returns

For questions regarding your online order please email: info@folieadeuxlondon.com

Orders are sent as quickly as possible once we’ve confirmed payment. This is usually within 2-3 days but please allow up to 7 days. We will inform you by email if there are any problems with your order.

Delivery address is taken from your order. Please contact us ASAP if you have entered an incorrect address as we aim to post out orders as quickly as possible.  We cannot be held responsible for any incorrect addresses provided to us.

Postage Costs

UK

£5.50 within the UK  

We use Royal Mail's 1st Class Signed for delivery which is estimated to deliver within 1-2 working days.

If you are unable to accept delivery of your parcel, Royal Mail will leave a card with further instructions. Please contact us if you have not received your order within 7 working days from when you placed your order.

UK destinations include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.

If you require the garment sooner, please contact us at info@folieadeuxlondon.com and we will try to arrange a next day delivery service for you.

EUROPE

£13.50

We use Royal Mail's International tracked and signed; a signed for service which is estimated to deliver within 2-6 working days

USA

£15.00

We use Royal Mail's InternationalTracked and Signed for service. Depending on the destination, orders are estimated to be delivered within 3-7 working days

REST OF WORLD

£19.00

We use Royal Mail's InternationalTracked and Signed for service. Depending on the destination, orders are estimated to be delivered within 3-7 working days

IMPORTANT INFORMATION: Any customs or import duties are levied once the package reaches its destination country - any additional charges for customs clearance must be borne by the recipient. We do fill in customs declaration forms for orders for these destinations.

We cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.

Orders not received

If you have not received your order within 15 working days, please email us at info@folieadeuxlondon.com with your order number. Sometimes your order will be waiting in your local post office.

Please Note: Royal Mail does not consider a package lost until 28 days after the dispatch date. We will not be able to claim for a lost packet until after this time. Packages lost by Royal Mail will be refunded or replaced after 28 days from the date we posted your order. We cannot be held responsible for packages lost or damaged by Royal Mail, but we will do all that we can to help you.

We cannot be held responsible for any orders sent to an address incorrectly provided to us by the customer. Any orders that have not been able to reach their destination will be returned to our head office. 

We will contact you if your order has been returned to us. A reposting fee will apply. If you no longer wish for the order, we will refund you for the value of the order, excluding original postage costs.

Retail Online Orders Returns Policy
 

For questions regarding retail returns please email: info@folieadeuxlondon.co.uk. We will email you a returns form which you then need to include in your package so we can process your return efficiently. You must post your parcel back to us within 7 days of receipt for a refund.

Please Note: All items returned must be in a re-sellable condition. This means returned items must be unworn, free of stains, odours, and animal hair. Items must not be damaged, and must be returned with the original labels still attached. 
If any items are received in an unsellable condition, they will be returned back to you.

On receipt of your parcel, we will refund you for the value of the order, excluding original postage costs.

Postage costs for your return postage are non-refundable unless the item sent is faulty or incorrect. If you would prefer a credit note then please indicate as such on the returns form. 

If returning items to us from outside of the UK, you must clearly state on any customs declarations and on your parcel that the parcel that you are sending is 'RETURNED GOODS'. If this is not declared, we will forward any costs for duty through to you. 

We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that you can check the status of your return. We are not liable if your return is lost before it reaches us. You will need to make a claim with your postal service provider. We only become responsible for parcels sent back to us when they are received at this address. Until this point, your parcel is still in the care of the postal service provider. 

If we have sent you an incorrect or faulty item, please email us with this information so that we can authorise your return within seven working days of you receiving the parcel. You will need to include a copy of your postage receipt in the packet in order to receive a refund for your postage costs for returning your incorrect item. We will send out your correct item as soon as we receive the incorrect item here.

Returns received after the 7 day period and within 28 days of receipt are eligible for a credit note only.Items received after this time are not eligible for return.

We will usually process returns within 5 days of receipt, however, during busy periods, please allow up to 14 days. We will contact you via email as soon as we have opened your return.

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